Product return - 14 days refund guaranteed
Pursuant to the Act of 30 May 2014 "On consumer rights" you have the right to cancel the purchase without giving a reason within 14 days of collecting the package.
The exercise of this right is possible if you submit a written statement of withdrawal from the contract within the above deadline.
To meet the withdrawal deadline, it is sufficient to send the withdrawal statement in the electronic form to the email address email@example.com.
The returned product should be sent without undue delay, within no more than 14 days, to the address provided by the administrator in response to your application.
You bear the cost of the return shipment. An approximate cost of return can be determined on the basis of our tab "Time and costs of delivery", however, remember that the store may have discounts at carriers, and therefore the individual cost of the return may be higher than the cost of shipping to you.
Remember that the right to withdraw from the contract does not give you the opportunity to use the product free of charge. According to the regulations, if the returned product was used to a greater extent than necessary to establish the nature, characteristics, and functioning of the item, the seller has the right to charge the buyer with the costs of reducing its value.
In the event of withdrawal from the contract, you will receive a refund of the amount paid for the purchase - product prices, the lowest shipping costs available in the store, and other costs, with the exception of the abovementioned return costs. The money will be sent back in the same way you made the payment unless you agree to another form. This will happen immediately after we receive the returned purchase.
According to the law, the right to a refund is not granted, among others when the subject of the sale is:
non-prefabricated item, created at the individual order of the consumer,
the thing that deteriorates quickly or has a short shelf life,
item delivered in a sealed package, which cannot be returned after opening due to health protection or hygiene reasons,
items that after delivery, due to their nature, are inseparably connected with other items,
sound or visual recordings delivered in a sealed package, if the package was opened after delivery,
newspapers, periodicals or magazines, with the exception of subscription contracts,
digital content that is not saved on a tangible medium if the performance of the service began with the express consent of the consumer.
Product return for contractors
To meet your expectations, we have introduced the option of returning the goods within 1 year of purchase. Thanks to this, you do not risk anything by undertaking trade cooperation with us. If the quality of the product does not meet your expectations, your customer will not receive a larger order or you simply resign from cooperation with us, the products can be sent to us to the address indicated by the Administrator in response to your request.
After returning the goods, we will count it and issue a correcting invoice without undue delay, but no later than 10 business days from the date of delivery of the goods to the warehouse and we will send it to the e-mail address provided during registration. On your side, you will have to sign and post stamp the document and send it to us in paper form to the above address.
In order for such a return to be accepted by us in the warehouse, please send us a notification containing the data of the Counterparty, the quantity and type of returned goods and information why you make this return in the electronic form to the e-mail address firstname.lastname@example.org.
Returned products must be properly secured against damage in transit and the shipping costs covered by yourself. The condition for a positive consideration of the return is the impeccable condition of the returned goods, i.e. uncompressed, unbroken packaging, no price tags, inscriptions, and no traces of assembly and use of the product.
Products sold on special order, of which the contractor will be notified when placing the order, are not refundable.