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REGULATIONS OF THE VKOMTECH.VOM ONLINE STORE

 

TABLE OF CONTENTS:

 

GENERAL PROVISIONS

 

ELECTRONIC SERVICES IN THE ONLINE STORE

 

CONDITIONS FOR CONCLUDING THE SALES CONTRACT

 

METHODS AND DEADLINES FOR PAYMENT FOR THE PRODUCT

 

COST, METHODS AND DELIVERY TIME AND PRODUCT RECEIPT

 

PRODUCT COMPLAINT

 

PROVISIONS CONCERNING ENTREPRENEURS - RETURN OF GOODS

 

FINAL PROVISIONS

GENERAL PROVISIONS

 

1.1. The Online Store available at www.vkomtech.com takes the protection of personal data very seriously, which is processed in a transparent and lawful manner. E-mail address for contact regarding matters of regulations and the processing of personal data: info@vkomtech.com.

1.2. These Regulations are addressed only to customers and entrepreneurs using the Online Store

1.3. The administrator of personal data processed in connection with the implementation of the provisions of these Regulations is the WILLSOFTEX SP. Z O.O. NIP: 779-250-93-25 ul. Kopanina 54/56, 60-105 Poznań. Personal data is processed for purposes within the scope and based on the principles set out in the privacy policy published on the Online Store website. Providing personal information is voluntary. Any person whose personal data is processed by the Service Provider has the right to inspect their content and the right to update and amend it.

1.4. definitions:

1.4.1. WORKING DAY - one day from Monday to Friday, excluding public holidays.

1.4.2. REGISTRATION FORM - a form available in the Online Store that allows you to create an account.

1.4.3. ORDER FORM - Electronic Service, an interactive form available in the Online Store enabling placing an Order, in particular by adding Products to the electronic basket and determining the terms of the Sales Agreement, including the method of delivery and payment.

1.4.4. CUSTOMER - (1) a natural person conducting a registered business activity; (2) legal entity; or (3) an organizational unit without legal personality, which the law confers legal capacity; - who has a registered account in the Online store has concluded or intends to conclude a Sales Agreement with the Seller.

1.4.5. CIVIL CODE - the Civil Code Act of April 23, 1964 (Journal of Laws of 1964 No. 16, item 93, as amended).

 

1.4.6. ACCOUNT - Electronic Service, marked with an individual name (login) and password provided by the Service Recipient, a set of resources in the Service Provider's IT system, in which the data provided by the Service Recipient and information about his Orders in the Online Store is collected.

1.4.7. NEWSLETTER - Electronic Service, an electronic distribution service provided by the Service Provider via e-mail, which enables all Service Users to use it to automatically receive from the Service Provider cyclical content of subsequent editions of the newsletter containing information about Products, new products, and promotions in the Online Store.

1.4.8. PRODUCT - a movable item available in the Online Store that is the subject of the Sales Agreement between the Customer and the Seller.

1.4.9. REGULATIONS - these regulations of the Online Store.

1.4.10. ONLINE STORE - the Service Provider's online store available at the Internet address: www.vkomtech.com.

 

1.4.11. DEALER; SERVICE PROVIDER - WILLSOFTEX SP. Z O.O. NIP: 779-250-93-25 ul. Kopanina 54/56, 60-105 Poznań, e-mail address: info@vkomtech.com.

1.4.12. SALE AGREEMENT - a Product sales contract concluded or concluded between the Customer and the Seller via the Online Store.

1.4.13. ELECTRONIC SERVICE - a service provided electronically by the Service Provider to the Service User via the Online Store.

1.4.14. SERVICE RECIPIENT - (1) a natural person conducting a registered business activity; (2) legal entity; or (3) an organizational unit without legal personality, which the law confers legal capacity; - who has registered the account in the Online Store using or intending to use the Electronic Service.

1.4.15. ORDER - Customer's declaration of intent submitted via the Order Form and directly aiming at concluding the Product Sales Agreement with the Seller.

1.4.15 COMMERCIAL SUPERVISOR - a person assigned to service a given Customer is assigned in the last stage after the creation of an Account.

 

ELECTRONIC SERVICES IN THE ONLINE STORE

 

2.1. The following Electronic Services are available in the Online Store: Order Form, Account, and Newsletter.

2.1.1. Account - the use of the Account is possible after completing a total of three consecutive steps by the Customer - (1) providing a valid e-mail address, (2) clicking the "Register" field, and (3) filling in the delivery address, billing address, and contact details. The password and username will be automatically sent to the email address provided during registration. In the next 24-48 hours, the price list will be hooked up and a Sales Manager will be assigned, about which the Customer will be notified to the e-mail address provided during registration.

2.1.1.1. The Electronic Account service is provided free of charge for an indefinite period. The Service Recipient has the option, at any time and without giving a reason, to remove the Account (resignation from the Account) by sending an appropriate request to the Service Provider, in particular via e-mail to the address: info@vkomtech.com.

2.1.2. Order Form - the use of the Order Form begins when the Customer adds the first Product to the electronic basket in the Online Store. The Order is placed after the Customer completes a total of two consecutive steps - (1) after completing the Order Form and (2) clicking on the 'Buy and Pay' field on the Online Store website after completing the Order Form - up to this moment it is possible to modify the entered data (in for this purpose, follow the displayed messages and the information available on the Online Store website.) In the Order Form, it is necessary for the Customer to provide the following Customer data: name and surname/company name, address (street, house / flat number, zip code, city, country), e-mail address, contact telephone number, tax identification number and data regarding Sales Agreements: Product (s), the quantity of Product (s), place and method of delivery of the Product (s), method of payment.

2.1.2.1. The Electronic Order Form service is provided free of charge and is of a one-off nature and is terminated when the Order is placed via it or when the Customer ceases to place the Order through it.

2.1.3. Newsletter - the use of the Newsletter takes place after providing the e-mail address on the Online Store tab, to which subsequent editions of the Newsletter are to be sent and click on the action field. You can also subscribe to the Newsletter by checking the appropriate checkbox when creating an Account - upon creating the Account, the Service User is subscribed to the Newsletter.

2.1.3.1. The Newsletter Electronic Service is provided free of charge for an indefinite period. The Service Recipient has the option, at any time and without giving the reason, to unsubscribe from the Newsletter (unsubscribe from the Newsletter) by clicking on the unsubscribe link in the email received or by sending an appropriate request to the Service Provider, in particular via email to the address: info@vkomtech.com.

2.2. Technical requirements necessary to cooperate with the ICT system used by the Service Provider: (1) computer, laptop or other multimedia device with Internet access; (2) access to electronic mail; (3) web browser: Mozilla Firefox version 17.0 and higher or Internet Explorer version 10.0 and higher, Opera version 12.0 and higher, Google Chrome version 23.0. and higher, Safari version 5.0 and higher, Microsoft Edge version 25.10586.0.0 and higher; (4) recommended minimum screen resolution: 1024 × 768; (5) enabling cookies and Javascript support in the web browser.

2.3. The Service Recipient is obliged to use the Online Store in a manner consistent with the law and decency, having regard to respect for personal rights as well as copyrights and intellectual property of the Service Provider and third parties. The recipient is obliged to enter data consistent with the facts. The recipient is prohibited from providing illegal content.

2.4. Complaint procedure:

2.4.1. Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Online Store (with the exception of the Product complaint procedure, which was indicated in point 6 of the Regulations) The Customer may submit, for example:

2.4.2. via the contact form at www.vkomtech.com/gb/contact-us;

2.4.3. in electronic form via e-mail to the following address: info@vkomtech.com;

2.4.4. It is recommended that the Service Recipient in the complaint description: (1) information and circumstances regarding the subject of the complaint, in particular, the type and date of dispatch

 

CONDITIONS FOR CONCLUDING THE SALES CONTRACT

 

3.1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed the Order using the Order Form in the Online Store in accordance with point 2.1.2 of the Regulations.

3.2. The product price shown on the Online Store website is given in Polish zlotys. About the total price including taxes of the Product being the subject of the Order, as well as about the delivery costs (including charges for transport, delivery and postal services) and about other costs, and when the amount of these charges cannot be determined - the obligation to pay them, the Customer is informed on the Online Store website when placing the Order, including when Customer wishes to be bound by the Sales Agreement.

3.3. The procedure for concluding a Sales Agreement in the Online Store using the Order Form

3.3.1. Conclusion of a Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order in the Online Store in accordance with point 2.1.2 of the Regulations.

3.3.2. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation occurs by sending the Customer an appropriate e-mail to the Customer's e-mail address provided during the submission of the Order, which contains at least the Seller's statement of receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. As soon as the Customer receives the above e-mail, a Sales Agreement is concluded between the Customer and the Seller.

3.4. Consolidation, protection, and making available to the Customer the content of the concluded Sales Agreement is made by (1) providing these Regulations on the Online Store website and (2) sending the Customer the e-mail message referred to in point 3.3.2. Regulations. The content of the Sales Agreement is additionally recorded and secured in the IT system of the Seller's Online Store.

METHODS AND DEADLINES FOR PAYMENT FOR THE PRODUCT

 

4.1. The Seller provides the Customer with the following payment methods under the Sales Agreement:

4.1.1. Payment on delivery on delivery.

4.1.2. Payment by bank transfer to the Seller's bank account.

4.1.3. Electronic payments and payments by Visa, Visa Electron, MasterCard, MasterCard, MasterCard Electronic, Maestro, via the website, PayPal.com  and PayU.pl - possible current payment methods are set out on the Online Store website in the information tab regarding payment methods and on the website, https://www.paypal.com, and https://www.payu.pl.

4.1.4. Deferred payments, determined individually with the customer

4.1.5.1. Settlements of electronic payments and payment cards are carried out in accordance with the Customer's choice via PayU.pl and PayPal.com. Electronic payments and payment cards are managed by:

4.1.5.1.1. PayU.pl - company PayU S.A. with registered office in Poznań (address: ul. Grunwaldzka 182, 60-166 Poznań), entered into the Register of Entrepreneurs of the National Court Register under number 0000274399, registration files kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań, share capital in the amount of 4,000 PLN .000 fully paid NIP: 779-23-08-495.

4.1.5.1.2. PayPal.com - PayPal (Europe) S.a r.l. & Cie, S.C.A., 5th floor 22-24 Boulevard Royal, L-2449, Luxembourg.

4.1.6 If the customer chooses the method of payment by bank transfer or payment card, the duration of the order is counted from the date of crediting the Seller's bank account or settlement account.

4.2. Date of payment:

4.2.1. If the Customer chooses cash payment on personal pickup, bank transfer, electronic payment or payment card payment, the Customer is obliged to make the payment within 14 calendar days from the date of the Sale Agreement.

4.2.2. If the Customer chooses the payment on delivery on delivery, the Customer is obliged to make the payment on delivery.

 

COST, METHODS AND DELIVERY TIME AND PRODUCT RECEIPT

 

5.1. Product delivery is available in the territory of the Poland, Germany, Czech Republic, Slovakia, Belgium, the Netherlands, Great Britain, Denmark, Austria, Italy, Portugal, Spain, France, Sweden, Finland, and Ireland.

5.2. Delivery of the Product to the Customer is payable unless the Sales Agreement provides otherwise. Product delivery costs (including fees for transport, delivery, and postal services) are indicated to the Customer on the Online Store's website in the information tab regarding delivery costs and when placing the Order, including when the Customer wishes to be bound by the Sales Agreement.

5.3. Personal collection of the Product by the Customer is free.

5.4. The Seller provides the Customer with the following methods of delivery or collection of the Product:

5.4.1. Courier delivery, cash on delivery.

5.4.2 International courier delivery.

5.5. The deadline for delivery of the Product to the Customer is up to 14 Business Days, unless a shorter period is given in the description of the given Product or when placing the Order. In the case of Products with different delivery dates, the delivery date is the longest given date, which, however, cannot exceed 14 Business Days. The beginning of the delivery period of the Product to the Customer counts as follows:

5.5.1. If the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account or settlement account.

5.5.2. If the Customer chooses the method of payment on delivery - from the date of the Sale Agreement.

5.5.3. If the customer chooses the method of deferred payment - from the date of the Sale Agreement.

5.5.4. If the customer chooses the method of payment by bank transfer or payment card, the duration of the order is counted from the date of crediting the Seller's bank account or settlement account.

5.6. The date of readiness of the Product for collection by the Customer - if The customer chooses to collect the Product in person, the Product will be ready for collection by the Customer within 3 Business Days, unless a shorter period is given in the description of the Product or when placing the Order. In the case of Products with different terms of readiness for collection, the term of readiness for collection is the longest period provided, which, however, may not exceed 3 Business Days. The Customer will be additionally informed by the Seller about the readiness of the Product for collection. The beginning of the period of readiness for receipt of the Product by the Customer counts as follows:

5.6.1. If the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account or settlement account.

5.6.2. If the Customer chooses the method of cash on delivery - from the date of the Sale Agreement.

PRODUCT COMPLAINT

 

6.1. The basis and scope of the Seller's liability to the Customer, if the Product sold has a physical or legal defect (warranty) are defined by generally applicable law, in particular in the Civil Code (Articles 556-576 of the Civil Code).

6.2. The Seller is obliged to provide the Customer with a Product without defects. Detailed information on the Seller's liability due to a Product defect and the Customer's rights are set out on the Online Store website in the complaint information tab.

6.3. The complaint may be submitted by the Customer, for example:

6.3.1. via the contact form at www.vkomtech.com/gb/contact-us

6.3.2. in electronic form via e-mail to the following address: info@vkomtech.com;

6.4. It is recommended that the customer provides in the complaint description: (1) information and circumstances regarding the subject of the complaint, in particular, the type and date of the defect; (2) demanding how to bring the Product into compliance with the Sale Agreement or a statement on price reduction or withdrawal from the Sale Agreement; and (3) contact details of the person submitting the complaint - this will facilitate and accelerate the consideration of the complaint by the Seller. The requirements provided in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.

6.5. The Seller will respond to the Customer's complaint immediately, no later than within 14 calendar days from the date of its submission. If the Customer who is a consumer demanded the replacement of the item or removal of the defect or submitted a price reduction statement specifying the amount by which the price is to be reduced, and the Seller did not respond to this request within 14 calendar days, it is considered that the request was justified.

 

6.6. The customer who exercises the rights under the warranty is obliged at the expense of the Seller to deliver the defective product to the address indicated by the Seller in a mile or telephone correspondence. If due to the type of Product or the way it was installed, the delivery of the Product by the Customer would be excessively difficult, the Customer is obliged to make the Product available to the Seller at the place where the Product is located.

 

PROVISIONS CONCERNING ENTREPRENEURS - RETURN OF GOODS

 

7.1. This section of the Regulations and the provisions contained herein apply only to Customers and Service Users who are not consumers.

7.2 The Seller allows the Customer to return or exchange the goods within a year of issuing the sales document, a condition necessary to accept such return/exchange is the perfect condition of the packaging and the Product itself, i.e. no price tags, inscriptions, signs of flooding or tears on the packaging, signs of assembly / use The product and the original sealed packaging, if available.

7.3. The seller has the right to withdraw from the Sales Agreement concluded with the Customer who is not a consumer within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement, in this case, may occur without giving a reason and does not give rise to any claims on the part of the Customer who is not a consumer against the Seller.

7.4. In the case of Customers who are not consumers, the Seller has the right to limit the available payment methods, including requiring prepayment in whole or in part, regardless of the payment method chosen by the Customer and the fact of concluding the Sales Agreement.

7.5. When the Seller releases the Product to the carrier, the non-consumer Customer receives the benefits and burdens associated with the Product and the risk of accidental loss or damage to the Product. In this case, the Seller shall not be liable for any loss, defect or damage of the Product arising from its acceptance for transport until its delivery to the Customer, and for the delay in the shipment.

7.6. If the Product is sent to the Customer via a carrier, the Customer who is not a the consumer is obliged to examine the parcel in time and in the manner adopted for such shipments. If it finds that during transport there was a loss or damage to the Product, it is obliged to perform all actions necessary to determine the liability of the carrier.

7.7. In accordance with art. 558 § 1 of the Civil Code, the Seller's liability under the warranty for the Product towards the Customer who is not a consumer is excluded.

7.8. In the case of Service Recipients who are not consumers, the Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without indicating the reasons by sending the Customer a relevant statement.

7.9. The liability of the Service Provider / Seller in relation to the Service Recipient / Customer who is not a consumer, regardless of its legal basis, is limited - both as part of a single claim, as well as for all claims in total - to the amount of the price paid and delivery costs under the Sales Agreement, however, not more than up to one thousand zlotys. The Service Provider / Seller is liable to the Service Recipient / Customer who is not a consumer only for typical damages foreseeable at the time of conclusion of the contract and shall not be liable for lost profits to the Service Recipient / Customer who is not a consumer.

7.10. All disputes arising between the Seller / Service Provider and the Customer / Service Recipient who is not a consumer shall be subject to the court having jurisdiction over the seat of the Seller / Service Provider.

 

FINAL PROVISIONS

 

8.1. Agreements concluded through the Online Store are concluded in English, Polish.

8.2. Change of Regulations:

 

8.2.1. The Service Provider reserves the right to amend the Regulations for important reasons i.e. changes to the law; changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations.

8.2.2. In the event of the conclusion of continuous contracts pursuant to these Regulations (e.g. provision of Electronic Services - Newsletter), the amended regulations shall bind the Service Recipient if the requirements specified in art. 384 and 384 [1] of the Civil Code, i.e. the Customer has been properly notified of the changes and has not terminated the contract within 14 calendar days of the date of notification.

 

8.2.3. In the event of the conclusion of contracts of a different nature than continuous contracts pursuant to these Regulations (e.g. Sales Agreement) for amendments

 

8.3. These Regulations do not exclude the provisions in force in the country of habitual residence of the consumer concluding the contract with the Service Provider / Seller, which cannot be excluded by contract. In this case, the Service Provider / Seller guarantees the consumer protection granted to him on the basis of provisions that cannot be excluded by the contract.

 

8.4. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code and all relevant provisions of generally applicable law.